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Original Article
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| Clients' satisfaction with maternal and child health services in primary health care centers in Sokoto metropolis, Nigeria | ||||||
| Ango Jessica Timane1, Oche Mansur Oche1,2, Kaoje Aminu Umar1,2, Shehu E Constance1,2, Ismail Abdullateef Raji1 | ||||||
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1Usmanu Danfodiyo University Teaching Hospital, Sokoto, Sokoto State Nigeria.
2Usmanu Danfodiyo University Sokoto, State Nigeria. | ||||||
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| How to cite this article |
| Ango J T, Oche OM, Kaoje AU, Constance SE, Raji IA. Clients' satisfaction with maternal and child health services in primary health care centers in Sokoto metropolis, Nigeria. Edorium J Matern Child Health 2017;2:9–18. |
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Abstract
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Aims:
Client satisfaction is the extent to which the clients feel that their needs and expectations are met by the service provided, it is a sensitive tool used in measuring quality of service within and outside the health system. This study, therefore, aimed to assess the degree of client satisfaction with maternal and child health services in primary health care centers in Sokoto metropolis.
Methods: A cross-sectional study was conducted among 250 clients accessing maternal and child health services, sampled through a multi-staged sampling technique. The data was analysed using SPSS version 20.0 and ethical approval was obtained from the state ethical committee. Results: The mean age of the respondents was 26.3±7.2 years and 74.7% of them had no formal education. Overall 96.7% of the respondents were satisfied with the services they received, major areas of dissatisfaction was long waiting time, poor sanitary facilities and poor staff attitude. Waiting time at different levels was found to be statistically significantly associated with client satisfaction. Conclusion: The results showed, there was an overall good level of satisfaction with services received, however, more efforts need to be put into reducing the time spent before accessing services, improving facilities and interpersonal skills of the health personnel. | |
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Keywords:
Child, Health, Maternal, Satisfaction
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Author Contributions:
Jessica Timane Ango – Conception and design, Acquisition of data, Analysis and interpretation of data. Drafting the article, Critical revision of the article. Final approval of the version to be published Oche Mansur Oche – Conception and design, Analysis and interpretation of data. Critical revision of the article. Final approval of the version to be published Aminu Umar Kaoje – Analysis and interpretation of data. Critical revision of the article. Final approval of the version to be published Shehu E Constance – Analysis and interpretation of data. Critical revision of the article. Final approval of the version to be published Ismail Abdulateef Raji – Analysis and interpretation of data. Drafting the article. Final approval of the version to be published |
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Guarantor of submission
The corresponding author is the guarantor of submission. |
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Source of support
None |
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Conflict of interest
Authors declare no conflict of interest. |
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Copyright
© 2017 Ango JT et al. This article is distributed under the terms of Creative Commons Attribution License which permits unrestricted use, distribution and reproduction in any medium provided the original author(s) and original publisher are properly credited. Please see the copyright policy on the journal website for more information. |
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